18) Where does ONESHOP ship to?
We offer shipping services within Peninsular and East Malaysia.
19) Does ONESHOP ship to other countries?
No, currently, we only provide shipping services within Peninsular and East Malaysia.
20) What are the available delivery methods?
You have the option to choose from the following delivery methods:
a) Standard Delivery: Your purchased goods will be delivered right to your doorstep.
b) Click&Carry: A convenient service that allows you to collect your purchased goods from our Concierge located on the 3rd Floor of Highstreet at 1 Utama Shopping Centre.
c) Curbside Pickup: A convenient service that enables you to drive through our designated collection point located at 1 Utama Shopping Centre’s New Wing Lobby (beside Michael Kors) to pick up your purchased goods.
d) Swift Delivery: A dedicated service for grocery shopping, ensuring that you receive your purchased goods either on the same day or the next day. This service is available only for addresses within a 6km radius from 1 Utama Shopping Centre.
e) Food Delivery: A dedicated service for Food Delivery orders where your Food & Beverage order will be delivered right to your doorstep. This service is available only for addresses within a 6km radius from 1 Utama Shopping Centre.
21) What is ONESHOP Click&Carry?
Click&Carry is a complimentary service exclusively available to ONESHOP customers, offering the convenience of online shopping and the option to pick up your purchased item(s) at your leisure from 1 Utama Shopping Centre. Simply collect your online purchases at the Concierge located on the 3rd Floor of Highstreet at 1 Utama Shopping Centre.
Moreover, as a ONECARD member, you can enjoy a parking waiver for the first FOUR (4) hours upon order collection. To avail of the parking waiver, kindly tap your ONECARD upon entering the car park and present your ONECARD for redemption. Please note that if you have used a parking ticket to enter the car park, the parking waiver will not be applicable. Any additional parking charges beyond the first FOUR (4) hours will be borne by the customer.
22) What is ONESHOP Curbside Pickup?
Curbside Pickup is a convenient and complimentary service tailored to enhance your online shopping experience. When you select this option, you can avoid the hassle of finding parking, especially during peak periods and the festive season. Simply drive to the New Wing Lobby located beside Michael Kors at 1 Utama Shopping Centre, and our porters will bring your online purchases directly to your car. You won't even need to step out of your vehicle!
23) What is ONESHOP Swift Delivery?
Swift Delivery is available for addresses within a 6km radius from 1 Utama Shopping Centre. For orders placed before 3:00 pm, delivery will be made on the same day before 8:00 pm. Orders placed after 3:00 pm will be delivered the next day, starting from 12:00 pm onwards. Please note that specific delivery time selection is not available, as the delivery time will be determined based on the order placement time.
24) What is ONESHOP Food Delivery?
ONESHOP Food Delivery is a F&B delivery service provided by 1 Utama Shopping Centre in collaboration with our mall's F&B restaurants. This service allows the neighbourhood to savour a diverse range of food and beverages offered by the eateries within 1 Utama Shopping Centre.
a) Where does ONESHOP Food Delivery deliver to?
ONESHOP Food Delivery covers addresses within a 6km radius of 1 Utama Shopping Centre.
b) How long will the delivery take?
Delivery typically takes approximately 40 to 80 minutes. Please note that for bulk orders, we may require additional time to ensure the order is prepared and delivered to you.
c) What are the operating hours of ONESHOP's Food Delivery Service?
Our delivery service is available daily from 11 am to 7 pm at the moment.
d) What is the minimum order requirement?
There is no minimum order requirement for all restaurants.
e) How does ONESHOP Food Delivery work?
When you place an order through ONESHOP's Food Delivery, our team will review your order and forward it to the restaurant. Once the restaurant prepares your order, our team will deliver it to you.
f) How do I know if my order has been successful?
You will receive an order confirmation email from ONESHOP, which will include the details of the items you have selected. This email serves as confirmation that your order has been received and is being processed.
g) How do I track my meal order?
Our porter will get in touch with you as soon as they are on their way to deliver your meal order. If your meals do not arrive at your location within the stipulated time, please contact us at +6016-228-1890, and we will promptly rectify the matter for you.
h) How much does it cost to order from ONESHOP Food Delivery?
The total cost of your order includes the price of the menu items as well as a delivery fee.
i) What are the payment methods for ONESHOP Food Delivery?
ONESHOP Food Delivery accepts a wide range of payment options, including Debit/Credit Cards (VISA and MasterCard), Online Banking, as well as 1PAY.
25) Does ONESHOP provide free shipping?
We offer free shipping for orders above RM120.00 in Peninsular Malaysia and above RM200.00 in East Malaysia. However, for orders below RM120.00 in Peninsular Malaysia and below RM200.00 in East Malaysia, a delivery cost of RM10 and RM20, respectively, will be charged for standard delivery.
Please note that certain items, such as fragile items, bulky items, promotional items, or special deals that require special delivery, are not eligible for free shipping. For more information, please refer to the individual product details.
Alternatively, you can also choose the Click&Carry service to collect your order at the Concierge located on the 3rd Floor Highstreet of 1 Utama Shopping Centre. This option is free of charge and has no minimum purchase amount.
26) What if I am not available to receive the item(s) during the scheduled delivery time?
If possible, please be available or arrange for someone else to be present at your delivery address around the estimated delivery date. If you are not available at the time of delivery:
The courier will attempt delivery again based on their redelivery policies. However, if the item(s) still cannot be delivered to you after TWO (2) attempts, the item(s) will be returned to us. In such a case, we will refund the amount you paid for the purchase after deducting any costs and expenses incurred in the attempts to redeliver the item(s) to you.
27) Does ONESHOP provide express delivery?
Yes, ONESHOP offers express delivery via our Swift Delivery, which is available for addresses within a 6km radius of 1 Utama Shopping Centre. With this delivery option, grocery orders placed before 3pm daily will be delivered on the same day, while orders placed after 3pm will be delivered on the next day.
28) How can I track my order?
Once your parcel is shipped, a tracking code will be sent to you via email (with the subject: Notice of Delivery). You can track the delivery status by clicking on the link provided in the same email.
Note: Please be advised that it may take up to 24 hours for the courier service to update the status of your parcel in their database.
29) What is the estimated delivery time?
For Peninsular Malaysia, the estimated delivery time is 3-5 working days. For East Malaysia, the estimated delivery time is 7-14 working days. In the case of digital vouchers or e-gift cards, they are delivered immediately to your mailbox upon completing the checkout process.
30) Does ONESHOP accept Cash On Delivery (COD) as a payment option?
No, we do not currently offer Cash On Delivery (COD) as a payment option.
