FAQ's | ONESHOP - Shop 1Utama Online

All Faq's

1. Registering an account with ONESHOP.

Register an account with us before you start shopping or upon checkout. It’s as easy as ABC:
a) Click on the ‘Register’ button by mousing over to the ‘My Account’ icon on the top right of the page (or found at the top right corner of the page).
b) Fill in all the required details and click ‘Submit’.
For customers below 18 years of age, shopping transactions should be performed only with the involvement and permission of a parent or guardian.

2. What are UPoints?

UPoints are points that can be converted to cash value as you accumulate them from each purchase made on ONESHOP.com.my and ONECARD participating outlets in 1 Utama Shopping Centre.

• For every RM1 spent on ONESHOP, 2 UPoint is earned for purchase of physical products and 1 UPoint is earned for purchase of e-voucher. (Kindly note that the purchase of any ONECARD e-gift cards, e-angpows and any costs incurred for the application/renewal of ONECARD will not earn you UPoints)
• You may utilize your UPoints at ONESHOP and ONECARD participating outlets in 1 Utama Shopping Centre. (100 UPoints = RM1)
• Do note that UPoints will not be rewarded for any shipping costs incurred.
• “Total Payment” refers to the amount chargeable by the seller for the purchase made after deduction for any discounts, rebate, service charges and Taxes where applicable. • For payments made via UPoints, shoppers will only earn 1X UPoint for the said transaction.

3. I forgot my password. What should I do?

It’s okay, we have all forgotten our passwords at some point in our lives. All you have to do is follow the simple steps below:

I. Click on the ‘Forgotten password?’ button on the login page
II. Key in the email you used to register the ONESHOP account
III. A temporary password will be sent to your email
IV. Login using the temporary password
V. Upon logging in, you may change the password in your “My Account” page
VI. Try not to forget it again :p

4. I forgot my ONECARD pin number

You can reset your ONECARD 6-digit pin number by clicking here (http://www.onecard.com.my/User/ForgotYourPin).
Alternatively, you may head over to the Concierge located at 3rd Floor Highstreet, 1 Utama Shopping Centre to reset your ONECARD 6-digit pin number.

5. How do I place an order?

Products on ONESHOP are irresistible (we know!), follow these simple steps to make them yours!

a) At the product page, after making the necessary selection e.g. size, color, and quantity, click ‘Add to Bag’. Repeat this step for all the items that you’d like to purchase.
b) Mouse over to the shopping bag icon on the top right of the page and click ‘Checkout’.
c) At this stage, you’re required to sign in to your account (if you haven’t already). For new customers, you’re required to register for an account in order to proceed.
d) At the checkout page, complete all the steps by filling out the necessary details (remember to double check the details) and click ‘Checkout’ at the end of the form.

6. How do I edit my account information?

In the ”My Account” page, click “Edit information” and you may amend your details.

7. How do I view my ordered items?

click “My Orders”

8. Can I cancel/amend my order after payment?

If you have changed your mind after confirming your order, kindly contact us as soon as possible (within 1 hour) by calling our Customer Service at 03-77108118 within mall operating hours and we will try to amend your order accordingly.

Note: If you have already received the “Order Confirmation” email before contacting us to cancel your order, there is no guarantee that we can cancel the order as the payment should have already been processed by the Bank at that point of time. However, we will try our best to do what we can.

9. It’s past the estimated delivery date, but I have yet to receive my parcel, what should I do?

If you have not received your parcel after the estimated delivery time frame, kindly contact our Customer Service by email: oneshop@1utama.com.my or call: 03-77108118 within mall operating hours.

10. Item(s) is (are) missing from my parcel, why is that and what should I do?

We’re terribly sorry to hear about such unfortunate incident. Customarily, we will notify you if there are any delays for the delivery. Otherwise, please contact ONESHOP Customer Service by email: oneshop@1utama.com.my or call: 03-77108118 within mall operating hours, we’ll be glad to help.

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