ONESHOP Website Terms & Conditions

e) Proof of purchase such as the Invoice and courier delivery slip evidencing postage paid for the return of the Item to the Operator (where applicable) must be provided to the Operator;

f) Product tags must not be removed nor tampered with;

g) Items specified as “Non-returnable/refundable/replaceable Items” are not allowed to be returned, refunded or replaced; 

h) Items that are ONECARD Gift Cards that have been redeemed into UPoints into a ONECARD are not refundable under any circumstances; and

i) All costs and expenses including all transaction charges and bank fees arising from the return, refund or replacement under the reason of Customer’s convenience under Clause 56f), including but not limited to delivery charges imposed by our courier delivery service provider (where applicable), will be borne by the Customer requesting for such return, refund or replacement. 

58. The Operator reserves the right not to accept the return of any Item which does not satisfy any one of the above conditions.

WAYS TO RETURN AND REQUEST FOR REFUND OR REPLACEMENT 

59. If you wish to return an Item and request for either a refund or replacement you may contact the Operator via any one of the methods provided below. 

60. The easiest way to request for a refund or replacement of an Item is online via your Member Account on ONESHOP. Please go to "View Order History" in your "My Account" and click on the "Return" button to initiate your request and to complete the online Return Form.

61. You may also walk into our Concierge located on 3rd Floor, Highstreet, 1 Utama Shopping Centre during mall operation hours and manually request for a refund or replacement by filling out a Return Form. Please bring along your Item to be returned.

62. You will be required to provide your NRIC, mobile phone number, email address and state your reasons for the return so that the Operator may improve the services to better meet your needs in the future.

63. The Operator is not obliged to process a return request if the request is not made in accordance with these Terms and Conditions, in particular Clauses 55, 56 and 57.

64. If You are making an online return request, You may return the Item to ONESHOP Concierge at the address set out in Clause 93 via any courier service provider of your choice, whereby You will be required to keep the duplicate copy of the courier delivery slip for reference, tracking purposes and where applicable, claim for the courier delivery charges paid.

65. Once we have received the returned Item from the courier service provider, the Operator will send You a Returned Item Confirmation.

66. In the event the Operator does not receive the returned Item or if the returned Item is damaged in transit, the Operator will not be liable for any loss, damage, cost and expenses arising thereof.

67. Upon receiving the returned Item, the Operator will examine the Item and if the Item is determined by the Operator in its sole and absolute discretion to be in a condition acceptable to the Operator, the refund or replacement request will be processed.

68. All refunds will be made in the form of ONECARD UPoints to You into your ONECARD account within 24 hours of the completion of processing the refund. The UPoints can be utilised for your next purchase either on ONESHOP or at any ONECARD participating merchant in 1 Utama Shopping Centre, Centrepoint, oneworld Hotel, The Club @Bukit Utama and at The Village Shoppes @Bukit Utama. 

69. All refunds will be less any transaction charges and bank fees arising from the processing of the refund.

70. If the reason for the return of the Item is for Customer's convenience under Clause 56f), You will not be entitled to a reimbursement of the courier delivery charges incurred by You in returning the Item to ONESHOP. 

71. If the reason for the return of the Item falls under Clauses 56a), b), c), d) or e), the Operator will reimburse to You the cost of the courier delivery charge incurred by You in returning the Item to ONESHOP within 14 Banking Days from the Operator completing the processing of your refund or replacement request, provided the Operator has also received the original courier delivery charge receipt from You. The reimbursement will be by way of ONECARD UPoints.

72. If You have requested for a replacement of the returned Item via an online request, the Operator will process the replacement request and notify You when the Item is ready for delivery to your delivery address via Standard Delivery or self-collection via Click&Carry depending on your original method of delivery for the Order.  

73. If You have requested for a replacement of the returned Item via walk-in at the Concierge, the Operator will use its best commercial endeavours to process the replacement request on the spot or within 2 hours of your request and always subject to availability of the replacement Item. Please take note you may experience longer than expected delays during weekends and Public Holidays.

74. If the replacement Item is no longer available, the Operator will refund the amount paid by You for the Item in accordance with these Terms and Conditions. 

MANUFACTURER'S WARRANTY 

75. The manufacturer's warranty period, applicability, limits, terms and conditions, as well as the conditions under which warranty repairs or replacement are to be undertaken, will apply to all Items purchased via ONESHOP where relevant and the Operator will apply these warranty terms and conditions on a "back-to-back" basis with that of the manufacturer to your purchase. 

76. The intellectual property of all content made available on ONESHOP, including but not limited to the image of the Items, texts, logos, graphics, audio clips, scripts, data collected or stored in connection with ONESHOP and any of its affiliate websites (“Content”) remains the sole property of the Operator, its related entities, agents, contractors and suppliers or the licensor of the Content and is protected by intellectual property laws in Malaysia. 

77. All such rights, title and interest are reserved by the Operator, its related entities, agents, contractors and suppliers and its licensors. 

78. You may download, store and print the Content for your own personal use only. However, You are not permitted to copy, print, download, publish, manipulate, distribute or otherwise reproduce in any format, any of the Content or which appears on ONESHOP, nor permitted to use any of the Content for purposes of any business or commercial enterprise, save and except where written consent of the Operator, its related entities, agents, contactors and suppliers or the licensors of the Content have been obtained.

79. The Content may not be used in connection with any product or service that is not provided on ONESHOP, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits ONESHOP, the Operator, its related entities, agents, contractors and suppliers. 

80. The rights of the Operator, its related entities, agents, contractor, suppliers and that of any identified licensor of the Content on ONESHOP must always be acknowledged.

81. If the event of any breach of this clause, your right to use ONESHOP will cease immediately and You must, in the Operator's sole and absolute discretion, return or destroy any copies of the materials You have made. You must not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by the Operator, its related entities, agents, contractors, suppliers or its licensors.

82. There are policies in place formulated by the Operator which are dedicated towards the protection of intellectual properties of the rightful owners. In the event the Operator becomes aware of any infringement of its intellectual property rights, it shall not refrain from taking any relevant legal action against any parties, including the Merchants of ONESHOP.

83. All title and risk of loss or damage to the Items remains with the Operator until the point of self-collection of the Items by You in the event of Click&Carry or when the Item is successfully delivered to You.

84. Unless expressly stated to the contrary and to the extent fully permitted by law, the Operator, its related entities, agents, suppliers and contractors and the Merchants expressly excludes all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages or losses (whether direct, indirect, special, consequential, punitive or incidental) due to the non-performance, error, interruption or delay in the performance of its obligations under these Terms and Conditions (or any part thereof) or for any inaccuracy, unreliability or unsuitability of the contents of ONESHOP irrespective of whether foreseeable or otherwise, if this is due in whole or in part, directly or indirectly to an event or failure which is beyond the Operator’s and the Merchant’s reasonable control.

85. You agree to  indemnify the Operator, its related entities, its Directors, officers, employees, consultants, agents, contractors, suppliers and its affiliates from all third party claims, losses, damages, costs and expenses incurred (including but not limited to legal costs) arising from your use or abuse of this site and your breach of any of these Terms and Conditions. 

86. The obligations of the Parties shall be subject to the express condition that where the Parties are required to perform any act or obligation, performance of such act or obligation will not be required if it is rendered reasonably or practically impossible due to any cause beyond the Parties’ control, including but not limited to:

a) Riot, civil commotion, terrorist attack or threat of terrorist attack, war or threat of war; 

b) Strikes, lock-out or other industrial action;

c) Any fire, explosion, storm, flood, earthquake, epidemic or other natural disasters/Act of God; 

d) Impossibility of the use of any public or private mode of transportation; and/or

e) Impossibility of the use of any public or private telecommunication network.

87. The Parties agree that these Terms and Conditions shall be governed and construed in accordance with the laws of Malaysia and the Parties hereto agree to submit to the jurisdiction of the courts in Malaysia.

88. The Operator reserves the absolute right and discretion to amend, suspend, remove, cancel or terminate your Member Account and your use of ONESHOP, in whole or in part, without prior notification to You, whenever the Operator deems necessary in its sole and absolute discretion in order to maintain the quality and image of  ONESHOP or for any other reason. The Operator will not be responsible for any loss, damage, cost and expense (including all indirect and consequential loss and loss of profit) suffered by You arising thereof. 

89. In particular, the Operator may suspend or terminate your Member Account for the following reasons : 

a) You have breached any laws, regulations or these Terms and Conditions;

b) Misuse of ONESHOP by You;

c) Whenever ONESHOP detects that a wrong password has been entered multiple times, in order to protect the Member Account of the Member;

d) The Member Account is dormant in the opinion of the Operator;

e) Where You promote or engage in any deceptive practice including, but not limited to spoofing, slamming, cramming, phishing, attempting to scam or defraud the Merchant or the Operator into surrendering any confidential information, or any other illegal activity; 

f) Where You intentionally or unintentionally infect the Operator's systems, ONESHOP and ONESHOP software with any virus, trojan horse, worm, malware, denial of service attacks and other malicious software; 

g) Where You have breached the security of, or gain unauthorised access to, any computer or computer network or other device or system (including unauthorised attempts to discover passwords or security encryption codes to use any anonymising proxy, robot, spider, site search/retrieval application, or other device to retrieve or index any portion of ONESHOP, monitor and collect any information about other Members of ONESHOP or to reformat or frame any portion of ONESHOP, or use ONESHOP and user information and data, intentionally or unintentionally, or otherwise hack the ONESHOP systems; and/or

h) In other circumstances where the Operator deems reasonable and necessary.

90. Our Concierge is located on 3rd Floor, Highstreet (above Haagen Daz), 1 Utama Shopping Centre, 1 Lebuh Bandar Utama, 47800 Petaling Jaya, Selangor Darul Ehsan, Malaysia. Operation hours are Monday to Thursday 10.00am to 10.00pm and Friday to Sunday and on Public Holidays 10.00am to 10.30pm.

Telephone and email 

91. Kindly call our Concierge at +603 77255788 or email at oneshop@1utama.com.my if You have any queries.

92. Please click here.