Shipping Method | ONESHOP - Shop 1Utama Online

Shipping Method

What is Click&Carry?

  • Click&Carry is a free service dedicated to ONESHOP customers that offers all benefits of shopping online with the added convenience of picking up your purchased item(s) at your convenience at 1 Utama Shopping Centre. Any purchases made online can be collected at the Concierge located at 3rd Floor Highstreet, 1 Utama Shopping Centre.
  • On top of that, you can also redeem a parking waiver for the first FOUR (4) hours upon order collection. The parking waiver is only exclusive to ONECARD members. You are required to tap your ONECARD upon entering the carpark and present your ONECARD upon redemption.
  • In the event if you have used a parking ticket to enter the carpark, you are strictly not entitled to the parking waiver. You are required to bare the additional cost for every subsequent hour(s) after the first FOUR (4) hours.
  • Each Click&Carry order is entitled to ONE (1) time waiver only and the parking waiver is not applicable at The Club, Centrepoint and 1TechPark parking areas.
  • Note: If the purchased item(s) is (are) not collected within seven (7) working days, the order may be subject to cancellation, where a refund will be made after the deduction of transaction charges, bank fees and other costs incurred by ONESHOP.


What is Curbside Pickup?

Curbside Pickup is a free service to make your online shopping more convenient. Saving you the hassle of finding parking during peak and festive periods, you may choose to drive by 1 Utama Shopping Centre's New Wing Lobby located beside Michael Kors to pick your online purchases. No need to get out of your car! Our porters will bring your order to your car.


Does ONESHOP provide free shipping?

  • We provide free shipping for orders above RM120.00 for Peninsular Malaysia and orders above RM300.00 for East Malaysia. For orders below RM100.00, a delivery cost will be charged for standard delivery – RM10 for Peninsular Malaysia and orders below RM200.00 , a delivery cost will be charged for standard delivery - RM20 for East Malaysia.
  • Certain products are not eligible for free shipping, such as fragile items, bulky items, promotional items or special deals that require special delivery at an additional cost. Please refer to individual product details.
  • Order amount is excluding any ONECARD Privileges+ products; and is after deducting any discount plus promo/voucher code usage.
  • Alternatively, you can also opt for Click&Carry at the Concierge located at 3rd Floor Highstreet, 1 Utama Shopping Centre, which is free of charge with no minimum purchase amount.
  • Fragile items, bulky items, promotional items or special deals are not entitled for free shipping and these item(s) require special delivery at an additional cost. Usually, these products will have an indication on their respective product detail page


Swift Delivery

  • Swift Delivery method is applicable to addresses within 6km radius from 1 Utama Shopping Centre only.
  • Orders placed before 3:00pm daily will be delivered on the same-day before 8:00 pm.
  • Orders placed after 3:00pm daily will be delivered the next-day from 12:00 pm onwards.
  • Selection of a specific delivery time is strictly prohibited as the delivery time will be determined based on when the order was placed. 


T&C for free shipping:

  • The total amount of the order inclusive of Taxes where applicable must amount to RM100 or more after the application of promo codes, voucher codes, rebates or discounts to be eligible for free shipping.
  • Free shipping is only applicable for the shipping of standard items, which does not include fragile items, high value items and items that require special delivery.
  • Shipping fee will be calculated based on the weight/volumetric weight and the delivery address of the entire order.

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