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1) Registering an account with ONESHOP.
2) Signing up for ONECARD.
3) What is ONECARD?
4) What is ONECARD KIDS+?
5) What are UPoints?
6) Do I need to signup for ONECARD in order to be a ONESHOP account?
7) Can I sign up for a ONEShop account with ONECARD KIDS+?
8) Why can’t I sign up for ONECARD? What should I do?
9) I forgot my password. What should I do?
10) I forgot my ONECARD pin number
11) How do I place an order?
12) How do I edit my account information?
13) How do I view my ordered items?
14) Can I cancel/amend my order after payment?
15) It’s past the estimated delivery date, but I have yet to receive my parcel, what should I do?
16) Item(s) is (are) missing from my parcel, why is that and what should I do?
17) What should I do if I receive a faulty/wrong item(s) in my order?
18) Where does ONESHOP ship to?
19) Does ONESHOP ship to other countries?
20) What are the available delivery methods?
21) What is Click&Carry?
22) Does ONESHOP provide free shipping?
23) What if I am not around to receive the item(s) during the stipulated time of delivery?
24) Does ONESHOP provide express delivery?
25) How do I track my order?
26) What is the delivery lead time?
27) Does ONESHOP accept COD (Cash On Delivery)?
28) What is your return policy?
29) Under what conditions can I return my item(s)?
30) What are the guidelines I should adhere to if I want to return an item?
31) Will I be charged for any cost or expenses arising from the return, refund or replacement?
32) How do I return a purchased item from ONESHOP?
33) Will the shipping fees for returns be covered?
34) How long does it take to process the refund?
35) What is your replacement policy?
36) What are the procedures to replace items?
37) Am I allowed to request for replacement and refund items from the same order?
38) Will I be charged for replacements?
39) How long does it take for me to receive the replaced item?
40) Are your items under warranty?
41) What should I do when I want to repair/service my item?
42) Where are the warranty centers?
43) Do I need to pay for repairs?
44) What are the payment methods available?
45) How do I check on the status of the payment?
46) I’ve made my payment but I’ve yet to receive a confirmation email within 2 working days. What should I do?